These Rules for the sale of goods from the Conteria online store for individuals (hereinafter referred to as the rules) have been developed in accordance with the Civil Code of the Republic of Kazakhstan on retail sale, the Law "On Consumer Rights Protection" and the Rules for Electronic Commerce, approved by Order of the Acting Minister of National Economy of the Republic of Kazakhstan dated 11/25/2015 No. 720.

The rules regulate the relationship between the buyer and the seller when selling goods using the information and telecommunications network "Internet" through the Online store "Conteria", located on the Internet at: conteria.kz or using telephone communication, as well as when providing services in connection with such sales for the delivery of goods by mail or transportation.

"Buyer" means any fully capable individual who intends to order or purchase, or who orders or purchases goods by placing an Order on the conteria website.kz, who purchases or uses goods exclusively for personal, family, household and other needs not related to business activities, or a person specified as the recipient of the purchased goods;

"Seller" – Industrial Floors Kazakhstan LLP (BIN 170340006845 010000, Astana, 23/1 Tayburyl str., office 1, Kazakhstan), an organization that sells goods remotely under a retail sale agreement concluded on the basis of familiarization of the buyer with the proposed on the Seller's website at: conteria.kz (hereinafter referred to as the Website), a description of the goods, excluding the possibility of the Buyer's direct acquaintance with the goods or a sample of the goods at the conclusion of such an agreement.

"Recipient" means the Buyer or other natural or legal person/individual entrepreneur who are authorized by the Buyer to receive the ordered Goods on behalf of the Buyer and (or) accept Additional Services and whose data are communicated to the Seller when the Buyer places an Order.

"Conteria Online Store" is an Internet site owned by the Seller and having an address on the conteria Internet.kz, which presents the goods offered to Customers for purchase through the registration and placement of Orders, as well as the terms of the order, payment and delivery of the purchased goods to Customers.

"Order" – issued through the Online store "Conteria", posted on the Internet at: conteria.kz or using a telephone connection, the Buyer's request to receive at the specified address (depends on the type of delivery) a list of Goods selected on the site.

"Product" is an object of the material world that has not been withdrawn from civil circulation and is presented for sale on the Website and is available at the time of confirmation of shipment.

"Delivery Service" is a third party that provides services for the delivery of Orders to Customers under an agreement with the Seller.

"Additional services" – services provided by the Seller in connection with the sale of Goods.

"Confirmation of receipt of the order" – sending by the Seller to the Buyer by e-mail or by phone (by SMS message) information about the receipt of the Order.

"Confirmation of shipment" – sending by the Seller to the Buyer by e-mail or by phone (by SMS message) information about the shipment of goods.

"Personal Account" is a personal page of the Buyer in the Conteria online store, which requires a username and password to access, and which stores information about the Buyer and the purchase history.

The basic concepts used in the Rules mean the following:

1.1. The information specified in these Rules and contained on the Website is not an offer. The Product Purchase Agreement ("Contract") between the Seller and the Buyer is concluded only after the Seller has properly identified the Buyer as the person who placed the relevant Order and sent the Buyer a Confirmation of Shipment. The Buyer agrees that the Contract applies exclusively to the Goods, information about which is contained in the Shipment Confirmation.

1.2. Before placing an order, the Buyer must familiarize himself with these Rules. When placing an Order through the website, the Buyer confirms familiarization and agreement with the Rules by putting "Ѵ" next to the Sales Rules link, after which the "Continue order" button becomes active for Order formation. When placing an Order by phone, the Buyer confirms familiarization and agreement with the Rules by continuing the conversation after the information message of the answering machine,

1.3. The Buyer guarantees that the goods are purchased by him for personal, family, household and other needs not related to business activities, that he is at least 18 years old, or, if less than 18 years old, then guarantees that the right to place an order has been granted to him by law, and he has the legal capacity to conclude such agreements contracts.

1.4. The Seller reserves the right to make changes to these Rules, in connection with which the Buyer must familiarize himself with them every time he places an Order.

1. General provisions

2.1.1. The Product order can be placed in the following ways: accepted by phone or issued by the Buyer independently on the Website.
The details of the Order are described in the section "How to order"

2.1.2. When placing an order on the Website, it is permissible to place an order without registering on the Website. However, in order to be able to quickly place subsequent orders, the Buyer is invited to register and create a personal account. To create a personal account, you must fill out a questionnaire specifying the following information about yourself:
- last name, first name;
- city (select from the drop-down list);
- e-mail address (hereinafter used as login);
- password (Latin letters and numbers, password length of at least six (6) characters);
- password confirmation.
After completing the registration of the personal account, the Buyer is assigned a unique username (login) and password.

2.1.3. The Seller is not responsible for the content and accuracy of the information provided by the Buyer when placing orders in the Conteria online store and when registering a personal account.

2.1.4. The Buyer undertakes not to disclose to third parties the username and password specified during registration of the personal account. If the Buyer has suspicions about the security of his login and password or the possibility of their unauthorized use by third parties, the Buyer undertakes to immediately notify the Seller by sending an email via the feedback form.

2.2.1. When placing an Order, the Buyer must provide the following information:
- last name and first name of the Buyer or Recipient of the Order;
- Order delivery address;
- contact phone number;
- choose the delivery option.

2.2.2. When placing an Order by phone, the Buyer informs the operator of the items planned for the order. After checking these articles, the Seller sends the Buyer a Confirmation of receipt of the order in the form of an SMS or letter to the specified e-mail.

2.2.3. After placing an order, the Buyer is provided with information about the expected date of transfer of the Order to the Delivery Service. The specified date depends on the availability of the ordered Goods in the Seller's warehouse and the time required to process the Order.

2.2.4. The delivery time of the Order to the Buyer depends on the method chosen by the Buyer to receive the Order, the address and the delivery region,

2.2.5. If the Buyer has placed an Order for a Product and the Seller does not have this Product in stock or the required quantity of the ordered Product is missing, the Seller informs the Buyer about this by phone call or by e-mail specified when placing an Order on the Website. In this case, if the goods are completely missing, the Buyer's order is completely canceled and a refund is made in full, if the goods are partially missing, an amount equal to the value of the goods that are not in stock is returned to the Buyer.

2. Registration and ordering

3.1. All information materials presented on the Website are for reference purposes and cannot fully convey reliable information about the properties and characteristics of the Product, including colors, sizes and shapes. If the Buyer has any questions regarding the properties and characteristics of the Product, before placing an Order, the Buyer should seek advice through the form on the Website or by phone.

3.2. Information about the product, including its operating conditions and storage rules, is communicated to the Buyer by placing it on the product, on electronic media attached to the product, in the product itself (on an electronic board inside the product in the menu section), on containers, packaging, label, label, technical documentation or otherwise, established by the legislation of the Republic of Kazakhstan.

3.3. Information on mandatory confirmation of conformity of goods is provided in accordance with the procedure and methods established by the legislation of the Republic of Kazakhstan on technical regulation, and includes information about the number of the document confirming such compliance, its validity period and the organization that issued it.

3. Product Information

4.1. The delivery service is not provided throughout the territory of Kazakhstan. If it is impossible to deliver the order to your address, we will notify you about it.

4.2. Orders are delivered to the address specified by the Buyer, to the pick-up points or by pickup of the goods by the Buyer from the store. The agreed delivery method is the method chosen by the Buyer when placing an Order on the Website.

4.2. The Order is delivered in the manner specified by the Buyer when placing the Order.

4.3. Orders are delivered by the Delivery Service.

4.5. The Seller will make every effort to comply with the delivery dates indicated on the Website, however, delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.

4.6. The Order is transferred to the Buyer or Recipient, and in the absence of the Buyer or Recipient - to any person who has presented a receipt or other document confirming the conclusion of the contract or the delivery of the goods or to the person indicated by the Buyer as the Recipient when placing the Order.

4.7. The cost of delivery of each Order is calculated individually, based on its weight, region and delivery method, and is indicated at the last stage of ordering on the Website.

4.8. In order to avoid cases of fraud, as well as to fulfill the obligations assumed upon delivery of a prepaid Order, the person delivering the Order has the right to request a document certifying the identity of the Recipient, as well as indicate the type and number of the document provided by the Recipient on the receipt for the Order. The Seller guarantees confidentiality and protection of the Recipient's personal information.

4.9. When transferring an Order, the Buyer must check the appearance and packaging of the Order, the quantity of Goods in the Order, completeness, assortment, integrity of glass products. The Buyer's signature in the documents confirming receipt of the Order means that the Buyer has no claims to the quantity, appearance, assortment and completeness of the Goods. After acceptance of the Goods, the Seller does not accept claims against the Goods in relation to the above-mentioned characteristics of the Goods.

4.10. The risk of accidental death or accidental damage to the Goods passes to the Buyer from the moment the Order is transferred to the Recipient and the latter signs the documents confirming receipt of the Order.

4.11. If it is impossible to deliver the Order to the Buyer for reasons beyond the Seller's control, this circumstance is considered the Buyer's refusal from the purchase and sale agreement and is the basis for cancellation of the Order by the Seller. If the non-received Order has been prepaid, the funds will be returned to the Buyer in accordance with the procedure provided for in these Rules.

4.12. More detailed information about the terms of delivery is available at the link

4. Order Delivery

5.1. The list of pick-up points where goods can be picked up can be found at the link

5.2. Orders are issued during business hours. Information about the opening hours of pick-up points can be found at the link

5.3. The Buyer is informed about the date and time of receipt of the Order by SMS notification to the phone number and (or) by e-mail specified when placing an Order on the website.

5.4. The shelf life of the pickup order is 3 calendar days.

5.5. If it is impossible to receive the order, the Buyer will be refunded in full, depending on the type of payment

5. Pickup

6.1. The price of the Product is indicated on the Website. In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller informs the Buyer as soon as possible to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled within 5 calendar days from the date of registration. If the Order has been paid, the funds will be returned to the Buyer in accordance with the procedure provided for in these Rules.

6.2. The price of the Goods may be changed unilaterally by the Seller. The price of the Product is indicated at the last stage of ordering and is valid at the time of clicking the "Confirm order" button. At the same time, the price of the Goods ordered and prepaid by the Buyer cannot be changed.

6.3. The agreed payment method is the method chosen by the Buyer from the available payment methods when placing the Order.

6.4. In case of prepayment of Goods, the Order is accepted for processing only after crediting the Buyer's funds to the Seller's current account. In this case, the Product is not reserved for the Order, and the Seller cannot guarantee the availability of the Product in the Seller's warehouse, specified at the time of placing the Order, as a result, the Order processing time may increase.

6.5. In order to avoid cases of various kinds of misuse of bank cards when paying, all Orders placed on the Website and prepaid with a bank card are checked by the Seller. The Seller reserves the right to cancel the Order without giving a reason. The cost of the Order is refunded to the bank card from which the prepayment of the Order was made.

6.6. When paying on the Website, an electronic receipt is sent to the Buyer at the e-mail address specified by the Buyer when placing an Order on the website.

6. Payment For The Goods

7.1. Return of the goods of proper quality.

7.1.1. The Buyer has the right to refuse the ordered Product at any time before receiving it, and after receiving the Product - within 14 days from the date of purchase.
The return of Goods of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Product from the Seller are preserved.

7.1.2. The Buyer does not have the right to refuse Goods of proper quality having individually defined properties if the specified Product can be used exclusively by the Buyer purchasing it. The Goods specified in Part 1 of Article 30 of the Law on Consumer Protection are not subject to return under the terms of clause 8.1.1. of these Rules.

7.1.3. If the Buyer refuses the Goods in accordance with clause 8.1.1. of the Rules, the Seller returns to him the cost of the returned Goods, except for the Seller's costs for delivery of the returned Goods from the Buyer, no later than 10 days after the date of receipt by the Seller of the Buyer's written application.

7.2. Return of goods of inadequate quality

7.2.1. The Buyer may return the Goods of inadequate quality to the Manufacturer or Seller and demand a refund of the amount of money paid during the warranty period, expiration date or, if such a period is not established, within a reasonable period not exceeding two years. The buyer may also require the replacement of Goods of inadequate quality or the elimination of defects, or a proportionate reduction in the purchase price.

7.2.2. In case the Buyer withdraws from the contract and demands a refund of the amount of money paid for the goods, the value of the Goods shall be refunded to the Buyer within 10 days from the date of receipt by the Seller of the Buyer's written application. At the Seller's request and at his expense, the Buyer must return the defective Product.

7.3. Refund of funds

7.3.1. Funds are subject to refund in the way that was used by the Buyer when paying for the Goods. If the Goods were paid in cash, then the refund is made in cash at the Seller's cash desk, the store address can be viewed at the link

7.3.2. If the Goods were paid by bank card, then the refund is made to the Buyer's bank account.

7.3.3. Refund procedure:

- if the paid Order is cancelled before it is received, the Seller returns the money paid to the Buyer.

- when the Buyer returns the Goods, the refund is made on the basis of the Buyer's Application and subject to the return of the Goods to the seller. When paying for Goods with a bank card, the money is refunded in a non-cash manner to the card with which the payment was made. If it is impossible to refund money to the card with which the payment was made, the Buyer provides a statement indicating the payment details for the refund and explaining the reasons why it is impossible to refund money to the card with which the payment was made. There is no cash refund when paying with a bank card.

When returning money in cash, the Buyer must present a passport or other identification document.

7.4. The procedure for actions in case of violation by the Seller of the terms of the assortment (resortment).

7.4.1. In case of transfer of Goods in violation of the assortment conditions, the rules of Article 421 of the Civil Code of the Republic of Kazakhstan do not apply.

7.4.2. In case of detection of Goods in the Order that do not correspond to the ordered assortment (re-sorting) or discrepancies in the quantity of goods, the Buyer has the right to cancel the Order or part of the Order when transferring the order, making a note about it in the document confirming receipt of the goods.

7.4.3. The goods transferred to the Buyer in violation of the assortment conditions are subject to return to the Seller. If the Buyer accepts this Product, the Seller has the right to require the Buyer to pay for this Product at the price set by the Seller for this Product on the Website at the time of transfer of the Product. If the actually transferred Product is not in the Seller's assortment presented on the Website at the time of transfer of the Product, this Product is paid at the price agreed with the Seller.

7. Return of the Goods and the money paid for the Goods

8.1. The materials presented on the Website, including all its contents, information, photographs, illustrations, drawings, names and logos, are the property of Industrial Floors Kazakhstan LLP of the Seller and/or its suppliers and manufacturers of Goods and are protected by copyright and trademark laws and other intellectual property rights.

The materials are intended solely for personal, non-commercial use.

The content of the Site, as described above, may not be modified, copied, reproduced, or put up for sale, leased, supplemented or used in any other way without prior written permission from Industrial Floors Kazakhstan LLP.

8. Copyright

9.1. The Seller is not responsible for damage caused to the Buyer as a result of improper use of the Goods ordered on the Website.

9.2. The Seller is not responsible for the content and functioning of External Sites, links to which may be contained on the Site.

9.3. The Seller has the right, without prior notice to the Buyer, to assign or in any other way transfer his rights and obligations arising from his relationship with the Buyer to third parties.

9.4. In case of questions and complaints from the Buyer, he must contact via the feedback form on the Website. The parties will try to resolve all disputes through negotiations, if an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Republic of Kazakhstan.

9.5. The court's recognition of the invalidity of any provision of these Rules does not entail the invalidity of the remaining provisions.

9. Guarantees and responsibilities

10.1. By submitting their personal data when placing an Order or registering a Personal Account, the Buyer agrees to their processing by the Seller, including for the purpose of promoting goods and services by the Seller.

10.2.1. If the Buyer does not want his personal data to be processed, he must contact the Seller through the feedback form on the Website. In this case, all information received from the Buyer (including login and password) is deleted from the Seller's database.

10.3. Use of information provided by the Buyer and received by the Seller.

10.3.1 The Seller uses the information:
- to register the Buyer on the Website;
- to fulfill its obligations to the Buyer;
- to evaluate and analyze the work of the Site;
- to determine the winner in the promotions held by the Seller.

10.3.2. The Seller has the right to send advertising and informational messages to the Buyer. If the Buyer does not wish to receive mailings from the Seller, he must unsubscribe by "clicking" on the appropriate link in the letter sent by the Seller. To log in, you must enter your username and password.

10.4. Disclosure of information received by the Seller:

10.4.1. The Seller undertakes not to disclose the information received from the Buyer. It is not considered a violation for the Seller to provide information to agents and third parties acting on the basis of an agreement with the Seller to fulfill obligations to the Buyer.

10.4.2. Disclosure of information in accordance with reasonable and applicable legal requirements is not considered a violation of obligations.

10.5. The Seller has the right to use the "cookies" technology. Cookies do not contain confidential information and are not transmitted to third parties.

10.6. The Seller receives information about the IP address of the Site visitor. This information is not used to identify the visitor.

10.7. The Seller is not responsible for the information provided by the Buyer on the Website in a publicly available form.

10.8. The Seller is not responsible for losses that the Buyer may incur as a result of his login and password becoming known to a third party.

10.9. If the Seller has suspicions about the use of the Buyer's account by a third party or malicious software, the Seller has the right to unilaterally change the Buyer's password with notification of the latter to the email address specified during registration.

10.10. The Seller has the right to transfer the Buyer's personal data to third parties for the purpose of fulfilling the Seller's obligations to the Buyer.

10. Confidentiality and protection of personal information